Privacy Policy
Tristan Duggan Ventures (ABN 77 601 134 230), trading as TD Psychology, is committed to protecting your privacy. This policy explains how personal and health information is collected, used, stored and disclosed in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and applicable professional obligations.
Information collected
Information collected may include your name, date of birth, contact details, emergency contact details, Medicare information, referral details and payment information. It may also include health information relevant to your care, including information provided during sessions, clinical notes, assessments, correspondence and reports. For NDIS participants, relevant plan, funding and invoicing information may also be collected.
When you visit the website, limited technical information may be collected through cookies and analytics services, including your device, browser, pages visited and interactions with the website. This information is used to understand website use and improve services and advertising.
How information is collected
Information is generally collected directly from you through enquiries, online bookings, intake forms, correspondence and psychological sessions. With your consent, or where otherwise permitted by law, information may also be obtained from your GP, referrer, parent or guardian, other health professionals, government agencies or others involved in your care.
You may make a general enquiry without identifying yourself. However, sufficient identifying and health information is usually required to provide psychological services, manage appointments and process Medicare, NDIS or private payments. If this information is not provided, it may not be possible to provide these services.
Why information is collected
Information is collected where reasonably necessary to:
Provide psychological assessment and treatment
Communicate with you and manage appointments
Maintain appropriate clinical records
Process Medicare, NDIS and private payments
Communicate with referrers and other providers where authorised
Operate and improve the practice and website
Meet legal, ethical and professional obligations
Personal or health information is not used for direct marketing without your consent.
Storage and security
Clinical and administrative records are primarily stored in Cliniko, a secure practice-management system whose servers are located in Australia. Reasonable safeguards are used to protect information from misuse, loss and unauthorised access, modification or disclosure. These include encryption, access controls and secure account practices.
Telehealth sessions are conducted using encrypted video technology and are not recorded by the practice.
The practice may use reputable service providers for practice management, email, telehealth, website hosting and analytics, payment processing and government claiming. These providers only receive information reasonably necessary to perform their functions.
Some service providers, including Cliniko subprocessors and website or analytics providers, may process or have access to limited information outside Australia, including in the United States. Reasonable steps are taken when selecting and using these providers to protect personal information.
Use and disclosure
Information shared during psychological services is confidential. It may be used or disclosed:
With your consent, such as when communicating with your GP or another treating professional
To service providers supporting the operation of the practice
For Medicare, NDIS, private health insurance or payment processing
Where required or authorised by law
Where reasonably necessary to lessen or prevent a serious threat to someone’s life, health or safety
In response to a valid subpoena, court order or other lawful requirement
The limits of confidentiality are explained during the consent process.
Access and correction
You may request access to personal information held about you or ask for it to be corrected. Requests can be made using the contact details below.
Requests will be handled in accordance with the Privacy Act. Access may be refused in limited circumstances permitted by law. If this occurs, you will generally be given written reasons and information about available complaint options.
Retention
Health records are generally retained for at least seven years from the date of the last entry. Records relating to a person who was under 18 when the service was provided are generally retained until the person reaches 25 years of age, or for at least seven years from the last entry, whichever is longer. Records are then securely destroyed or de-identified when lawful and appropriate.
Privacy complaints
If you have a question or complaint about how your information has been handled, please contact the practice using the details below. Your concern will be acknowledged and reviewed, and you may be contacted if further information is required. A response will be provided within a reasonable timeframe.
If you are dissatisfied with the response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Contact
Tristan Duggan Ventures
ABN 77 601 134 230
Phone: 0451 947 912
Email: hello@tristanduggan.com.au
Website: www.tristanduggan.com.au
Last updated: July 2026